Feline Stars Cat Influencer Agency

This privacy notice explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services. We are committed to ensuring that your privacy is protected and that we comply with relevant data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and applicable US privacy laws (such as the California Consumer Privacy Act – CCPA).

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• How to complain

Contact details

Email

info@felinestars.com

What information we collect, use, and why

We collect or use the following personal information to provide services and goods, including delivery:

• Personal Identification Information: Names and contact details (email, phone number).
• Transactional Data: Addresses, purchase or account history, payment details (e.g., card or bank information for transfers and direct debits).
• Website User Data: Website user information, including user journeys, IP addresses, and cookie tracking.

We collect or use the following personal information for service updates or marketing purposes:

• Marketing Data: Marketing preferences, location data, and IP addresses.
• Website and App Data: User journey information for the purpose of improving user experience and providing relevant marketing communications.

Lawful bases and data protection rights

Under UK data protection law (UK GDPR), the EU GDPR, and other applicable data protection laws, we must have a lawful basis for collecting and using your personal data. Below are the lawful bases we rely on:

1. Consent: We obtain your explicit consent when required. You have the right to withdraw your consent at any time.
2. Contractual Necessity: We process personal data as needed to fulfill our contractual obligations or to take steps prior to entering into a contract.
3. Legal Obligation: We may process your data to comply with legal obligations.
4. Legitimate Interests: We process data based on our legitimate business interests, such as improving services and conducting marketing activities, provided that these interests do not override your rights and freedoms.

As a data subject, you have the following rights under the UK GDPR, the EU GDPR, and other applicable privacy laws:

• Right of Access: You can request copies of the personal information we hold about you.
• Right to Rectification: You can ask us to correct or update any inaccurate or incomplete personal data.
• Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
• Right to Restriction of Processing: You can ask us to limit how we process your personal data.
• Right to Object to Processing: You can object to our processing of your personal data based on legitimate interests, direct marketing, or profiling.
• Right to Data Portability: You can request a copy of your personal data in a machine-readable format and transfer it to another organization.
• Right to Withdraw Consent: If we are processing your data based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided at the top of this privacy notice.

We will respond to your request within one month, unless the request is complex or numerous, in which case we may extend the response time by an additional two months.

Where we get personal information from

We primarily collect personal data directly from you, either when you visit our website, make a purchase, or interact with us.

How long we keep information

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When your data is no longer needed, we will securely delete or anonymize it.

How to complain

If you have concerns about how we handle your personal data, you can make a complaint to us using the contact details above.

If you remain dissatisfied after contacting us, you can also lodge a complaint with the relevant supervisory authority:

In the US (California): You have the right to lodge a complaint with the California Attorney General if you are dissatisfied with how we handle your personal data.

In the UK: Information Commissioner’s Office (ICO)

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113

Website: ICO Complaints

Last updated

11 November 2024